Signature Syn Halo

Terms of Service

These terms and conditions govern your use of our website and the purchase of our hair extension products.

Last updated: December 2024

1. Agreement to Terms

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service are governed by the laws of England and Wales.

2. Company Information

Signature Syn Halo

Registered in the United Kingdom

Website: signaturesynhalo.co.uk

3. Product Information

We sell premium synthetic hair extensions made with Kanekalon fiber. All product descriptions, images, and specifications are provided for informational purposes and we strive for accuracy. However, we reserve the right to correct any errors or inaccuracies.

  • Products are synthetic hair extensions, not human hair
  • Colour may vary slightly from images due to screen settings
  • 36 colour options available with colour matching service
  • Installation instructions provided with each purchase

4. Ordering and Payment

When you place an order, you are making an offer to purchase the products. We reserve the right to accept or decline your order. Payment must be received before dispatch.

  • All prices are in British Pounds (GBP) and include VAT where applicable
  • We accept major credit cards and secure payment methods
  • Orders are processed within 1-2 business days
  • You will receive an order confirmation email upon successful payment

5. Shipping and Delivery

We offer shipping within the United Kingdom and selected international destinations.

  • UK Delivery: Free standard shipping on all orders
  • Delivery Time: 2-5 business days for UK orders
  • Express Delivery: Next day delivery available for additional cost
  • Risk of loss passes to you upon delivery to the carrier
  • Please inspect packages upon delivery and report any damage immediately

6. Returns and Refunds

We want you to be completely satisfied with your purchase. Our returns policy complies with UK Consumer Rights legislation.

Return Window

You have 14 days from receipt to return items for any reason (cooling-off period).

You have 30 days to return faulty or mis-described items.

Return Conditions:

  • Items must be unused and in original packaging
  • Hair extensions must not have been cut, styled, or chemically treated
  • All original tags and labels must be attached
  • Custom colour-matched orders may not be returnable unless faulty
  • Return shipping costs are covered by us for faulty items

Refund Process:

  • Contact us to initiate a return
  • Refunds processed within 5-7 business days after receipt
  • Refunds issued to original payment method
  • Partial refunds may apply if items show signs of use

7. Product Care and Warranty

Our synthetic hair extensions are designed for durability when properly cared for.

  • Use sulfate-free shampoos and gentle conditioners
  • Avoid excessive heat styling (max 180°C/356°F)
  • Store properly when not in use
  • Expected lifespan: 6-12 months with proper care
  • Warranty covers manufacturing defects for 30 days

8. Colour Matching Service

Our colour matching service helps you find the perfect shade, but colour perception can vary.

  • Upload clear photos in natural lighting for best results
  • Colour matching is advisory and not guaranteed
  • Monitor settings may affect colour appearance
  • We recommend ordering colour samples for critical matches
  • Photos uploaded are used solely for colour matching purposes

9. Intellectual Property

All content on this website, including text, graphics, logos, and images, is our property or used with permission.

  • You may not reproduce, distribute, or create derivative works
  • Product images and descriptions are protected by copyright
  • Trademarks and brand names are our property
  • User-generated content (reviews, photos) grants us usage rights

10. User Accounts and Conduct

When creating an account, you are responsible for maintaining the security of your account and password.

  • Provide accurate and current information
  • You are responsible for all activities under your account
  • Notify us immediately of any unauthorised use
  • Do not share your account credentials
  • We reserve the right to suspend accounts for violations

11. Prohibited Uses

You may not use our website for any unlawful purpose or to violate any laws.

  • Transmit viruses, malware, or harmful code
  • Attempt to gain unauthorised access to our systems
  • Engage in fraudulent activities
  • Harass other users or our staff
  • Use automated systems to access our website without permission

12. Limitation of Liability

Important Notice: Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

Subject to the above, our liability is limited to the purchase price of the product. We are not liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, data, or business interruption
  • Damages arising from misuse of products
  • Colour variations due to monitor settings
  • Allergic reactions (patch test recommended)

13. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

  • We comply with UK GDPR and data protection laws
  • Your personal data is processed lawfully and securely
  • You have rights regarding your personal data
  • See our Cookie Policy for information about cookies

14. Dispute Resolution

We are committed to resolving any disputes fairly and efficiently.

  • Contact us first to resolve any issues
  • UK disputes are governed by English and Welsh law
  • Courts of England and Wales have exclusive jurisdiction
  • You may use alternative dispute resolution services
  • Consumer rights under UK law are not affected

15. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website.

  • Check this page regularly for updates
  • Continued use constitutes acceptance of changes
  • Material changes will be highlighted
  • Previous versions available upon request

16. Contact Information

For questions about these terms or any other matters, please contact us:

Signature Syn Halo

Address: United Kingdom

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