Frequently Asked Questions

Everything you need to know about our premium Kanekalon fibre hair extensions. Can't find what you're looking for? Contact our UK-based team.

Still have questions? Our hair extension experts are here to help!

Product Information

Learn about our premium Kanekalon fibre extensions and find the perfect match for your hair goals.

What makes Signature SYN Halo extensions different from other brands?

What lengths and weights are available?

How do I choose the right colour?

What's included with my halo extensions?

Care & Styling

Keep your extensions looking gorgeous with our professional care and styling tips.

How do I apply my halo extensions?

Can I use heat styling tools on my extensions?

How do I wash and care for my extensions?

How long do the extensions last?

Ordering & Delivery

Everything you need to know about placing orders and receiving your gorgeous new extensions.

How do I place an order?

What are your delivery options and costs?

What payment methods do you accept?

Can I track my order?

Returns & Support

Your satisfaction is our priority. Learn about our returns policy and customer support options.

What is your returns policy?

How do I return an item?

How can I get customer support?

Do you offer a warranty or guarantee?

Still Have Questions?

Our UK-based hair extension experts are here to help you find the perfect extensions for your needs.

Quick Answers & Tips

Everything You Need to Know

Quick answers to common questions about halo extensions and our service.

How Long to Deliver?

Next day delivery on all UK orders! International shipping takes 5-10 working days.

Easy Returns?

30-day hassle-free returns—no questions asked. Just contact us and we'll arrange collection!

Damage-Free?

100% damage-free! No glue, heat, or braids. Just the invisible wire that sits comfortably on your head.

Apply in Minutes?

Yes! Once you practice, you'll apply in just 5 minutes. No special skills needed.

Need Help?

Our UK team is here! Contact via email, live chat, or WhatsApp for personalised advice.

Great Gift?

Perfect gift! Comes in luxury packaging. Available in 36+ colours for every recipient.

Did You Know?

Free Colour Swatches: We send free colour swatches so you can find your perfect match at home before ordering!

Remy Hair Lasts Longer: With proper care, our Remy human hair extensions last 6-12 months—much longer than synthetic alternatives!

UK Stock, UK Support: All our extensions are stocked in the UK, supporting British jobs and ensuring fast delivery!

Secure Payment: We accept all major cards, PayPal, and Apple Pay. Your payment details are always encrypted and secure!