Returns & Refunds Policy

You have 14 days from the date of delivery to return your extensions. The item must be unused, unworn, and in its original packaging with all seals intact to qualify for a refund or exchange.

For standard returns (change of mind), customers are responsible for return shipping costs. However, if the item is faulty, damaged, or we made an error, we'll cover all return shipping costs and provide a prepaid label.

Unfortunately, no. For hygiene and health reasons, extensions cannot be returned once the hygiene seal has been broken, or if they've been worn, washed, styled, or altered in any way. We recommend carefully reviewing the colour and style before opening the package.

Once we receive your return, we'll inspect it within 2-3 business days. After approval, refunds are processed within 5-10 business days to your original payment method. You'll receive an email confirmation when your refund has been processed. Please note that depending on your bank, it may take an additional few days for the funds to appear in your account.

Yes! We're happy to exchange your extensions for a different colour or style within 14 days of delivery. The same conditions apply as returns - the item must be unused and in original packaging. Please note that price differences may apply, and exchanges are subject to product availability.

We sincerely apologise if this happens! Please contact us immediately with your order number and photos of the item received. We'll arrange for the correct item to be sent to you at no additional cost, and provide a prepaid return label for the incorrect item.