Signature Syn Halo

Cookie Policy

This policy explains how we use cookies and similar technologies on our website to enhance your experience and comply with UK data protection laws.

Last updated: December 2024

What Are Cookies?

Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and enabling certain functionality. Cookies cannot harm your device and do not contain any personal information that can identify you directly.

How We Use Cookies

We use cookies for several purposes:

  • Essential cookies: Necessary for the website to function properly
  • Performance cookies: Help us understand how visitors use our website
  • Functional cookies: Remember your preferences and settings
  • Marketing cookies: Used to deliver relevant advertisements (with your consent)

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for our website to function properly. They cannot be disabled.

  • Session management
  • Security features
  • Shopping cart functionality
  • Form submission

Performance & Analytics Cookies

These cookies help us understand how visitors interact with our website.

  • Google Analytics (anonymised data)
  • Page views and traffic sources
  • Popular content and user behaviour
  • Website performance monitoring

Functional Cookies

These cookies enhance your experience by remembering your preferences.

  • Language preferences
  • Colour matching preferences
  • Recently viewed products
  • Site customisation settings

Marketing & Advertising Cookies

These cookies are used to deliver personalised advertisements (only with your consent).

  • Facebook Pixel (if applicable)
  • Google Ads remarketing
  • Social media integration
  • Personalised content delivery

Third-Party Cookies

Some cookies are set by third-party services that appear on our website:

  • Google Analytics: Helps us understand website performance
  • Payment Providers: Secure payment processing
  • Social Media Platforms: Social sharing functionality
  • Customer Support Tools: Live chat and support services

Your Cookie Choices

Under UK GDPR and PECR regulations, you have the right to choose which cookies you accept:

  • Accept All: Allow all cookies for the best experience
  • Essential Only: Only allow necessary cookies
  • Customise: Choose which categories of cookies to accept
  • Reject All: Decline non-essential cookies (may limit functionality)

Manage Your Cookie Preferences

You can change your cookie preferences at any time by clicking the button below or using your browser settings.

Browser Cookie Controls

You can also control cookies through your browser settings:

Chrome

Settings → Privacy and security → Cookies and other site data

Firefox

Options → Privacy & Security → Cookies and Site Data

Safari

Preferences → Privacy → Manage Website Data

Edge

Settings → Cookies and site permissions → Cookies and site data

Cookie Retention Periods

Different cookies are stored for different periods:

Cookie Type Retention Period Purpose
Session Cookies End of session Essential functionality
Preference Cookies 1 year Remember settings
Analytics Cookies 2 years Website improvement
Marketing Cookies 90 days Targeted advertising

Legal Basis for Cookie Processing

Under UK GDPR, we process cookies based on:

  • Legitimate Interest: Essential and performance cookies necessary for website operation
  • Consent: Marketing and non-essential functional cookies
  • Contractual Necessity: Cookies required to provide services you've requested

Your Rights

Under UK data protection law, you have the right to:

  • Withdraw consent for non-essential cookies at any time
  • Access information about cookies we use
  • Request deletion of your cookie data
  • Object to cookie processing based on legitimate interest
  • Lodge a complaint with the Information Commissioner's Office (ICO)

Changes to This Policy

We may update this cookie policy from time to time to reflect changes in technology, legislation, or our practices. We will notify you of any significant changes by updating the "Last updated" date at the top of this policy.

Contact Us

If you have any questions about our use of cookies, please contact us:

Signature Syn Halo

Address: United Kingdom

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